Privacy Policy

This Privacy Policy (the “Policy”) applies to the collection, use and
disclosure of an individual customer’s Personal Data (hereinafter
defined) arising from goods and/or services offered by FNE Logistics Pte. Ltd.

General

This Policy statement provides information on the obligations and policies of FNE Logistics Pte Ltd in respect of an individual customer’s Personal Data. FNE Logistics Pte Ltd undertakes to use reasonable efforts in applying, where practicable, those principles and the processes set out herein to its operations.

FNE Logistics Pte Ltd’s officers, management, and members of staff shall use reasonable endeavours to respect the confidentiality of and keep safe any and all Personal Data collected and/or stored and/or disclosed and/or used for, or on behalf of, FNE Logistics Pte Ltd. FNE Logistics Pte Ltd shall use reasonable endeavours to ensure that all collection and/or storage and/or disclosure and/or usage of Personal Data by FNE Logistics Pte Ltd shall be done in an appropriate manner and in accordance with the Act and this Policy.

By interacting with us, submitting information to us, or signing up for any products or services offered by us, you agree and consent to FNE Logistics Pte Ltd as well as to its respective representatives and/or agents (“Representatives”) (collectively referred to herein as “FNE Logistics Pte Ltd”, “us”, “we” or “our”) collecting, using, disclosing and sharing amongst themselves your Personal Data, and disclosing such Personal Data to FNE Logistics Pte Ltd’s authorised service providers and relevant third parties in the manner set forth in this Privacy Statement.

This Policy supplements but does not supersede nor replace any other consents you may have previously provided to us in respect of your Personal Data, and your consents herein are additional to any rights which we may have at law to collect, use or disclose your Personal Data.

For the purposes of this Policy, in line with the provisions under the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (the “Act”), “Personal Data” shall mean data, whether true or not, about an individual customer who can be identified — from that data; or from that data and other information which an organisation has or is likely to have access. Such Personal Data shall also refer to that which is already in the possession of FNE Logistics Pte Ltd or that which shall be collected by FNE Logistics Pte Ltd in future.

Contacting the Data Protection Officer

Where you legitimately request access to and/or correction of Personal Data relating to you, such Personal Data which is in the possession and control of FNE Logistics Pte Ltd, FNE Logistics Pte Ltd shall provide and/or correct that data in a reasonable time and manner in accordance with its standard procedures as stated hereinafter.

In accordance with the Act, FNE Logistics Pte Ltd has established a process for receiving and responding to any query or complaint that may arise with respect to the application of this Act. To ensure that FNE Logistics Pte Ltd receives your complaints and enquiries, please send the same via email, with the subject heading of the email starting with “Personal Data Matter:” to the Data Protection Officer (the “DPO”) of FNE Logistics Pte Ltd at the following email address: thefnelogistics@gmail.com

Please note that if your personal data has been provided to us by a third party (e.g. a member via a referral process), you should contact that individual to make such queries, complaints, and access and correction requests to FNE Logistics Pte Ltd on your behalf.

Should you not wish FNE Logistics Pte Ltd to use your Personal Data for any of the purposes listed in Clauses Collection of Personal Data, or not to receive promotional materials from FNE Logistics Pte Ltd, you may opt out by sending a clearly worded email, with the subject heading of the email starting with “Personal Data Matter:” to the DPO via the email address provided in Clause Contacting Data Protection Officer. Your request shall be processed within a reasonable time.

Statement of Practices

Type of Personal Data Collected

As part of its day-to-day activity, FNE Logistics Pte Ltd may collect from
you, through various means, including via our website(s), telephone
queries, emails, smart phone applications, marketing events such as road
shows and any forms used by FNE Logistics Pte Ltd from time to time, some
or all of the following Personal Data:

  • Name (first and surname);
  • NRIC/ Passport Details;
  • Postal Address;
  • Phone number (including mobile);
  • Company registration number;
  • Office number;
  • Fax number;
  • Email address;
  • Bank account/credit card details;
  • Gender;
  • Personal Data of your emergency contacts;
  • IP addresses; and
  • Photographs and images.

Cookies

We use cookies on our websites to track website visitorship and experience. Most web browsers are designed to accept cookies. If you do not wish to receive any cookies, you may set your browser to refuse it.

Purpose of Collection of Personal Data

The above Personal Data mentioned in Clause Types of “Personal Data collected” is collected for the purposes of providing you with FNE Logistics Pte Ltd’s services and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through voice calls; text messages; email; direct mail and facsimile messages; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; and informing you of new developments, services, promotions of FNE Logistics Pte Ltd and other third parties which we are associated with.

Disclosure of Personal Data

Without derogating from any of the above, FNE Logistics Pte Ltd may also disclose your Personal Data to the following third parties:

  • Regulators and law enforcement officials;
  • Lawyers;
  • Auditors;
  • Third party service providers and consultants;
  • Credit, debit and charge card companies, banks and other entities processing payment;
  • Potential buyers or investors of FNE Logistics Pte Ltd or any of FNE Logistics Pte Ltd’s companies; and
  • Any agent or subcontractor acting on FNE Logistics Pte Ltd’s behalf for the provision of FNE Logistics Pte Ltd’s services.

FNE Logistics Pte Ltd may disclose your Personal Data to the abovementioned parties also in the occurrence of any of the following events:

  • To the extent that FNE Logistics Pte Ltd is required to do so by the law;
  • In connection with any legal proceedings or prospective legal proceedings;
  • To establish, exercise or defend FNE Logistics Pte Ltd’s legal rights;
  • To the purchaser (or prospective purchaser) of any business or asset which FNE Logistics Pte Ltd is (or is contemplating) selling; • To any person and/or entity for the purpose of processing such information on FNE Logistics Pte Ltd’s behalf;
  • To third parties who provide services to FNE Logistics Pte Ltd or on its behalf;
  • To any third party that purchases FNE Logistics Pte Ltd or FNE Logistics Pte Ltd’s business or any part of FNE Logistics Pte Ltd or FNE Logistics Pte Ltd’s business; and
  • For the purposes of disaster recovery.

Optional Provision of Personal Data

In some instances, you may also be requested to provide certain Personal Data that may be used to further improve FNE Logistics Pte Ltd’s products and services and/or better tailor the type of information presented to you. In most cases, this type of data is optional although, where the requested service is a personalised service, or provision of a product or dependent on your providing all requested data, failure to provide the requested data may prevent FNE Logistics Pte Ltd from providing the service to you. This type of data includes, but is not limited to:

  • Your age;
  • Gender;
  • Salary range and employment details;
  • Education and Profession;
  • Hobbies and leisure activities;
  • Other related products and services subscribed to; and
  • Family and household demographics.

Under certain circumstances, telephone calls made to any of FNE Logistics Pte Ltd’s companies to order and/or service hotlines and/or inquiry telephone numbers are recorded for the purposes of quality control, appraisal, as well as staff management and development. In such an event, by agreeing to this Policy, you hereby give your clear and unambiguous consent for the collection, use and disclosure of such Personal Data in accordance to this Policy.

Transfer of Personal Data Overseas

Your Personal Data may be processed by FNE Logistics Pte Ltd, its affiliates, agents and third parties providing services to FNE Logistics Pte Ltd, in jurisdictions outside of Singapore. In this event FNE Logistics Pte Ltd will comply with the terms of the Act.

Accuracy of Personal Data

Where possible, FNE Logistics Pte Ltd will validate data provided using generally accepted practices and guidelines. This includes the use of check sum verification on some numeric fields such as account numbers or credit card numbers. In some instances, FNE Logistics Pte Ltd is able to validate the data provided against pre-existing data held by FNE Logistics Pte Ltd. In some cases, FNE Logistics Pte Ltd is required to see original documentation before we may use the Personal Data such as with Personal Identifiers and/or proof of address. To assist in ensuring the accuracy of your Personal Data in the possession of FNE Logistics Pte Ltd, please inform us of any updates of any parts of your Personal Data by sending a clearly worded email to the DPO at the email address provided at Section Contacting Personal Data Protection Officer

Protection of Personal Data

FNE Logistics Pte Ltd uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your Personal Data and will not knowingly allow access to this data to anyone outside FNE Logistics Pte Ltd, other than to you or as described in this Policy. However, FNE Logistics Pte Ltd cannot ensure or warrant the security of any information you transmit to FNE Logistics Pte Ltd and you do so entirely at your own risk. In particular, FNE Logistics Pte Ltd does not warrant that such information may not be accessed, altered, collected, copied, destroyed, disposed of, disclosed or modified by breach of any of FNE Logistics Pte Ltd’s physical, technical, or managerial safeguards.

Access and Correction of Personal Data

In accordance with Clause Contacting Personal Data Protection Officer of this Policy, you have the right to:

  • check whether FNE Logistics Pte Ltd holds any Personal Data relating to you and, if so, obtain copies of such data; and
  • require FNE Logistics Pte Ltd to correct any Personal Data relating to you which is inaccurate for the purpose for which it is being used.

FNE Logistics Pte Ltd reserves the right to charge a reasonable administrative fee in order to meet your requests under Clause Access and coorection of Personal Data. Upon payment of the requisite fee, your request shall be processed within a reasonable time.

If you wish to verify the details you have submitted to FNE Logistics Pte Ltd or if you wish to check on the manner in which FNE Logistics Pte Ltd uses and processes your personal data, FNE Logistics Pte Ltd’s security procedures mean that FNE Logistics Pte Ltd may request proof of identity before we reveal information. This proof of identity will take the form of full details of name and NRIC or Passport or FIN number. You must therefore keep this information safe as you will be responsible for any action which FNE Logistics Pte Ltd takes in response to a request from someone using the abovementioned details.

Storage and Retention of Personal Data

FNE Logistics Pte Ltd will delete, as reasonably possible, or otherwise anonymise any Personal Data in the event that the Personal Data is not required for any reasonable business or legal purposes of FNE Logistics Pte Ltd and where the Personal Data is deleted from FNE Logistics Pte Ltd’s electronic, manual, and other filing systems in accordance with FNE Logistics Pte Ltd’s internal procedures and/or other agreements.

Contacting you

To the extent that any of the communication means which you have provided the Group with (which may include, your telephone number and fax number) is/will be listed on the Do Not Call Registry (the “DNC”), by agreeing to this Policy through the usage of our services, or by any other means of indication, you hereby grant the Group your clear and unambiguous consent to contact you using all of your communication means you have provided to the Group including using via voice calls, SMS, Whatsapp, MMS, fax or other similar communications applications or methods, for the purposes as stated above in Paragraph Purpose of Collection of Personal Data. This will ensure your continued enjoyment of the Group’s promotional rates and services

Change Policy

The Group reserves the right to alter any of the clauses contained herein in compliance with local legislation and/or to meet its global policy requirements, and for any other purpose deemed reasonably necessary by the Group. You should look at these terms regularly. If you do not agree to the modified terms, you should inform us as soon as possible of the terms to which you do not consent. Pending such notice, if there is any inconsistency between these terms and the additional terms, the additional terms will prevail to the extent of the inconsistency.

Governing Law

This Policy is governed by and shall be construed in accordance with the laws of Singapore. You hereby submit to the non-exclusive jurisdiction of the Singapore courts.

Miscellaneous

This Policy only applies to the collection and use of Personal Data by the Group. It does not cover third party sites to which we provide links, even if such sites are co-branded with our logo. The Group does not share your Personal Data with third party websites. The Group is not responsible for the privacy and conduct practices of these third party websites, so you should read their own privacy policies before disclosure of any Personal Data to these websites.

The Group will not sell your personal information to any third party without your permission, but we cannot be responsible or held liable for the actions of third party sites which you may have linked or been directed to the Group’s website.

The Group’s website(s) does not target and is not intended to attract children under the age of 18 years old. The Group does not knowingly solicit personal information from children under the age of 18 years old or send them requests for personal data.