Terms & Conditions
Scope
The Terms and Conditions below apply to the use of the platform www.fnelogistics.com (the “Platform”).
By using the Platform services, users agree to and accept these Terms and Conditions and confirm that they comply with the national laws and regulations of their country.
The content of the pages of the Platform, including recommendations, is for information and personal use purposes only. It is subject to change without prior notice.
The Platform uses cookies which don’t collect information that identifies a user. All collected information is solely used to improve the performance of the website.
The Platform and all data including users data is not and will not be exposed to any unauthorized person or company. Data is kept on a secured server with multiple protections. However, FNE Logistics will not be liable for any data breach.
When using the website or placing an order, a user authorizes FNE Logistics to send emails to the email as submitted in the order/ contact form or the draft order. For customer service purposes, phone calls may be recorded.
FNE Logistics does its best to ensure that the information and services offered on this website are correct. However, there could be inaccuracies or errors for which FNE Logistics expressly excludes all liability to the fullest extent permitted by law.
Using the FNE Logistics website is the user’s own responsibility, and the user therefore needs to ensure that any products, services or information available through the Platform website meets his specific requirements.
Unauthorized use of the Platform may give rise to a claim for damages and/or be a criminal offense.
The Platform contains material which is owned by or licensed to FNE Logistics. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
From time to time, the Platform may also include links to other websites. These links are provided for the user’s convenience to provide further information. They do not signify that the Company endorses these website(s) and has no responsibility for the content of the linked website(s).
The Platform
The Platform is an online mover site where Movers can offer their services as partners, and individuals or companies that need to move can purchase and pay for moving services.
On the Platform, users can communicate and connect with each other and conclude agreements.
FNE Logistics does not examine the legality, accuracy or completeness of offers published on the platform or user content. The Company is not responsible for third-party offerings or content. Movers can apply their own terms and conditions to their agreements, which do not affect these Terms and Conditions.
User Obligations, System Integrity
The user is solely responsible and liable for all content that he places on the platform. In his/her relationship to FNE Logistics, he/she commits not to place illegal content or wrong locations on the platform and to refrain from actions that violate laws.
The mover is responsible for ensuring that the services he offers is described correctly and completely. Movers vouch that the tariffs and prices that they quote on the platform are their actual tariffs and prices. They are prohibited to give customers a lower price or a discount directly thus circumventing the platform.
Users must not use addresses, contact data, or e-mail addresses that they obtain by using the Platform for any purpose other than for contractual communication. In particular, these data must not be forwarded to unauthorized persons or used to send advertising, unless the user in question has expressly granted his consent in advance.
The use of the Platform is strictly personal and users are not allowed to let a third party use the Platform without prior written consent of the Company. In case of unauthorized use, FNE Logistics has the right to immediately limit access to the Platform.
Content and Rights
Within the framework of the Platform’s functionality, Movers can use a variety of media to promote their services. Such use must comply with IP laws protecting copyrights and brands in addition to complying with these Terms and Conditions.
Users will ensure that the uploaded content does not violate applicable law or legal provisions, common decency, or in particular third-party rights (e.g., rights, personality rights, copyright, data protection rights, etc.). In particular, users undertake not to upload content that violates the terms of any applicable laws or treaties.
In the event of uploading multimedia content, users transfer a free, revocable, unlimited, non-local right of use to FNE Logistics. Users explicitly agree that FNE Logistics is allowed to read any messages sent between users. FNE Logistics may read these messages to improve user experience, solve conflicts between users or for other reasons that FNE Logistics deems appropriate.
The content offered on the Platform is protected by copyright. The Platform is generally accessed by a natural person using a web browser. The use of technologies such as web spiders, crawlers, or similar programs, the purpose of which is not just the indexing of content but also the mass accessing and saving of the Platform’s content is prohibited. This applies in particular to technologies that enable so-called screen scraping and other third-party services.
In the event of a violation of these prohibitions and the guidelines of these Terms and Conditions, FNE Logistics is entitled to refuse acceptance of content, to delete and block content immediately and to delete relating content and links. In such cases, the user has no right have his multimedia content restored on the Platform.
Availability and Amendment of the platform
The user has no legal claim for permanent use of the platform. In particular, FNE Logistics is not required to ensure that the platform is available or can be reached at all times. However, FNE Logistics does its best to make the Platform available with as few disruptions as possible and to continue to develop it in line with user requirements.
FNE Logistics can temporarily limit the use of the Platform if needed in terms of security, integrity, capacity limits, or the performance of technical measures (maintenance work).
Liability for 3rd Party websites
The Platform’s pages also include links to websites on the internet maintained by third parties. FNE Logistics merely provides access to the websites and accepts no responsibility for the content. FNE Logistics does not endorse the views expressed on the sites to which it links, and is not responsible for the correctness of content on those websites on its Platform. The owners of the websites to which the FNE Logistics platform links are solely responsible for all content posted on those websites.
Disclaimer
When choosing to use the Platform, services or collective content, users and Movers will do so at their own risk. The User acknowledges and agrees that FNE Logistics does not have any obligation to conduct background checks on users wanting to use the Platform for their move.
The Platform, services and collective content are provide “as is”, without any warranty of any kind, neither expressly nor implied. To clarify, FNE Logistics explicitly disclaims any warranties of suitability, satisfactory quality, and any warranties arising from the usage of the Platform, services or collective content. Furthermore, FNE Logistics does not warrant that the Platform, the services and collective content, including but not limited to listings, recommendations, or any other information will meet users’ requirements. FNE Logistics makes no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any offered services or collective content obtained through the Platform.
No advice or information, whether written or oral, obtained from FNE Logistics directly or through the Platform, services or collective content, will create any warranty unless expressly made herein.
Prices, Cancellation, Insurance
We take pride in providing transparent and reliable services to our customers. Therefore, we want to ensure that you have a clear understanding of our policies on prices, cancellation, and insurance.
The prices provided by our system are final and binding, and the mover is not permitted to change them. In case of any discrepancy between the inventory or restrictions submitted by the customer and the actual inventory or restrictions on the pickup date, changes and updates must be made within the system and no later than the day of pickup. Customers are responsible for making these changes, which will be approved by the mover within the system.
If you need to cancel your reservation, you can do so from emailing thefnelogistics@gmail.com.
Please note the following cancellation terms:
Strictly no cancellation within 24 hours of your schedule moving time/date.
We understand that unexpected events may occur, and we offer a flexible fee structure that includes that all cancellation fees collected by FNE Logistics can be either used within 12 months or transferred to anyone of your choice.
The mover provides basic insurance coverage for each move in accordance with Singapore regulations. However, customers are advised to obtain additional insurance for full coverage.
If you need to cancel your move, please do so by in writing to FNE Logistics Email. Please keep in mind that once your move is scheduled, the carrier reserves space and determines truck routes, so canceling the move may result in compensation for the carrier.
We do not make any promises regarding pickup or delivery times or the mover’s location to provide transportation services. In the rare case that we are unable to find a mover before the scheduled pickup date, we will issue a full refund, releasing FNE Logistics from any liability.
If your move is postponed, you may place your reservation on hold, and your deposit can be used as a deposit on a future move arranged by FNE Logistics, as long as it is within 12 months of the initial deposit date.
We hope these policies provide you with the clarity and flexibility you need when working with us. Please don’t hesitate to contact us if you have any questions or concerns.
Duration, Termination
The use of the Platform is allowed for an indefinite period. However, FNE Logistics has the right to limit access to the Platform and relating services until the user has fulfilled his obligations in full.
FNE Logistics has the right to limit access to the Platform and relating services in case of violating one or more clauses of these Terms and Conditions or when the user has not fulfilled his obligations in full.
FNE Logistics may block access to the Platform in case of a material breach of this these Terms and Conditions, including non-compliance with FNE Logistics’s standard of service, the user has become the subject of a petition in bankruptcy or any other proceeding relating to insolvency, receivership, liquidation or assignment for the benefit of creditors.
FNE Logistics may block access to the Platform when such is ordered by law, a court, or an official authority in which case the use of the platform can no longer be offered. The Platform will not be available in case FNE Logistics discontinues its platform or business activities.
General Provisions
The Company advises individuals and companies using the services of a Mover, to obtain additional insurance to cover the costs in case of damages.
FNE Logistics shall not be liable for any failure or delay in performance of the Platform due to circumstances beyond its control, such as acts of God, fire, labor difficulties, governmental action or terrorism.
Last edited: 27 July 2024